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Shipping and Returns

Shipping

We ship all of our Matcha Green Tea products via USPS First Class/Priority Mail  which usually takes 2-5 business days of delivery depending on the location. Orders on weekends (Friday, Saturday and Sunday) will be processed on Monday, while orders during holidays will be processed the next working day. We process all orders in 1 business day and will ship the next day.

Shipping cost is ABSOLUTELY FREE (Continental US only.)

Worldwide shipping is not available.

Returns / Refunds Policy

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase and a photo of the product. There are certain situations where only partial refunds are granted:

  •  Product with obvious signs of use
  •  Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  •  Any item that is returned more than 14 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@mymixnmatcha.com.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@mymixnmatcha.com and send your item to: Mix N' Matcha US Contact Address: 3022 Javier Rd, Suite 152 Fairfax VA 22031

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and unfortunately, they will find out about your return.

To return your product, you should mail your product to: Mix N' Matcha 9504 US Contact Address: 3022 Javier Rd, Suite 152 Fairfax VA 22031.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping item(s) over $79, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.


     

     

     

     

     

     

     

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